Terms and conditions


These terms and conditions should be read in conjunction with our Privacy policy.

By accessing and using this site, you agree to be bound by these Terms & conditions. If you are using the website on behalf of your employer, you represent that you are authorised to accept these Terms & conditions on your employer's behalf.

Your use of this website is entirely at your own risk. Under no circumstance shall Transport Innovation or its employees, partners or suppliers be liable for any damages resulting from your accessing this website.


This website provides guidance and company information about Transport Innovation and UGO services and brands. The materials on this website are provided as a service to our customers and other interested parties and may be used for informational, non-commercial purposes only.

While Transport Innovation uses reasonable efforts to include accurate and up-to-date information the company makes no warranties or representations as to its completeness, accuracy, timeliness or of the results obtained from the use of this information. Transport Innovation does not guarantee or warrant that the website will be free of viruses or will meet any performance or quality criteria and assumes no liability or responsibility for any errors or omissions in the content of the website.


Hackney Carriage/Taxi

A hackney carriage is a taxi with a meter which is licensed to collect passengers from a taxi rank and is available to be hailed in the street.

Private Hire Vehicle/Minicab

A private hire vehicle, such as a minicab, is not licensed to collect passengers from ranks or to be hailed in the street, but is licensed only to be hired by prior arrangement only.

Links to external websites

This website may contain links to the websites of suppliers and other companies or persons. Should you choose one of these links you will be leaving the UGO website for a site over which Transport Innovation has no control and for which Transport Innovation accepts no liability.


This agreement shall be construed in accordance with English Law and at all times be subject to the jurisdiction of the Courts of England and Wales.

Transport Innovation may update these terms from time to time so please review these pages regularly.

Registered Office

St Matthew’s House
Quays Office Park
Conference Avenue
BS20 7LZ


Cookies are small text files that can be used by website operators to make the experience of a website more efficient.

Transport Innovation does not not use cookies to collect personally identifiable information about any individual using our websites. Should you wish to restrict or block any cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how or you can visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual..

Transport Innovation's websites do use Google Analytics, a popular web analytics service provided by Google, Inc. Google Analytics uses cookies to help us to analyse how users use our websites. It counts the number of visitors and tells us things about how they are using our websites — such as the typical length of stay on the site or the average number of pages a user views. We use this information to make our website better for our users.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using our websites, you consent to the processing of data about you by Google in the manner and for the purposes we have set out above.

To learn more about privacy at Google visit http://www.google.com/intl/en/privacypolicy.html

To opt out of being tracked by Google Analytics visit http://tools.google.com/dlpage/gaoptout

Copyright and trade marks

This site contains material which is owned by Transport Innovation and is protected by international copyright, trade mark and intellectual property laws. No permission is given in respect of the reproduction or use for commercial purposes of any brand names, product names, designs and other materials shown.

Transport Innovation, UGO, UGO Freephone, UGO Business and UGO Minicabster are all registered trade marks of Transport Innovation Ltd. Use of these trade marks is prohibited without the written permission of Transport Innovation.

Any trademarks or logos used throughout this website are the property of their respective owners and are used with permission.

Any communication or material you transmit to the website by electronic mail or otherwise is non-confidential and becomes the property of Transport Innovation and may be used by Transport Innovation for any purpose. If you transmit any proprietary information or material to the website, you grant Transport Innovation an unrestricted, irrevocable license to use such material and information for any purpose whatsoever.