Privacy policy

This privacy policy sets out how Transport Innovation uses and protects any information that you give Transport Innovation when you use this website. Transport Innovation is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Transport Innovation may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from September 2017.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
  • aggregated information about the pages you visit on our website

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

How we use your information

We may use the information we collect to enhance our online services tailored to your interests or to improve our products and services. We may share aggregated information that includes non-identifying information and log data with third parties for industry analysis, demographic profiling and to deliver targeted advertising about other products and services. We may employ third party companies and individuals to perform Website-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the website's features) or to assist us in analysing how our website and wervice are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Marketing

We may periodically send you promotional emails about new products, special offers or other information which we think you may find interesting using any contact details you have provided and only using any medium for which you have indicated a preference.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

Any personally identifiable information we collect is securely stored within our database, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet, and any information you transmit to the Company you do at your own risk. We recommend that you not disclose your password to anyone.

The Company may sell, transfer or otherwise share some or all of its assets, including your personal information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Cookies

To help us provide our service to you we use cookies. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive.

We use cookies to:

• allow you to login to website • access enhanced aspects of our service that are only available to registered users • collect non-personal aggregated information about the pages you visit on our website for analytics via third-party services

If you do not want to login to our website or for information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. Third-party services may require you to visit their website to opt out of receiving their cookies.

The cookies we use are:

cookie reason Expiry
phpsessid This helps us check if you are logged into our website and to deliver those aspects of our service that are only available to registered users When you close the browser window

Google Analytics

cookie reason Expiry
_ga This helps us count how many people visit our website by tracking if you’ve visited before 2 years
_gid This helps us count how many people visit our website by tracking if you’ve visited before 24 hours
_gat Used to manage the rate at which page view requests are made 10 minutes

Opt out of google analytics (https://tools.google.com/dlpage/gaoptout)

MINICABSTER

cookie reason expiry
__tsid This helps us check if you are logged into our website and to deliver those aspects of our service that are only available to registered users When you close the browser window

Segment IO

cookie reason expiry
ajs_anonymous_id, ajs_group_i and ajs_user_id Segment IO cookies to identify known users and track their site activity 1 year

Mixpanel

cookie reason expiry
mp_2bd9013d7e2a3e3122db86771a4b46e2_mixpanel mp_mixpanel__c Mixpanel tracking Mixpanel tracking 1 year

Optimizely

cookie reason expiry
optimizelyBuckets optimizelyEndUserId optimizelyPendingLogEvents optimizelySegmentsoptimizelyEndUserId optimizelySegments Third party cookies are served by Optimizely for comparing two versions of the same website page, allowing us to improve the websites performance. Further information about Optimizely's use of user data is available in their privacy policy at www.optimizely.com/privacy 10 years
Opt out of Optimizely tracking (www.optimizely.com/opt_out)

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at the address below or sending an email to us at enquiry@transportinnovation.co.uk

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at:

Transport Innovation
The Charterhouse
Charter Mews
Beehive Lane
Essex.
IG1 3RD

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.