We select companies via a competitive tender process in some cases and by direct telesales in others. All companies have to meet our criteria to work with us.
At least once a year. More if required.
Local management are informed at each stage and have the opportunity to recommend or refuse a company if necessary.
This is always volume related and set out in your contract.
Our preferred way of working is some form of revenue or profit share whereby all business partners benefit from success. Each of our contracts is individually negotiated and the amount paid to you reflects the volume of cab business generated, its value to the cab trade and the investment we must put in to make the contract viable.
We ask for all complaints to be documented and fed back to us at the earliest opportunity.
Assuming that the purpose is to generate income as well as provide a service, then the site would be tendered. If the tender fails, we would undertake a teleselling operation. Once an operator has been contracted, we will order a telephone line and install the telephone and signage.
The tendering/telesales process takes just over two weeks. Once the contract is then signed it takes a further two weeks to install the land line and get the service running. However, this timescale can be compressed if circumstances and demand permit.
We install lines and telephones at no cost to the client. However, if the client wishes to relocate a Freephone, they will be asked to pay the costs involved.
There is a significant upfront investment of time and effort for both Transport Innovation and its appointed taxi or private hire company. Therefore, we believe that the initial term of our client contracts should be three to five years.
We will survey the site and give our opinion. In certain circumstances, and with some contractual protection, we are willing to carry out trials on a relatively short term basis.
Normally the service works best if a single company has exclusivity, but we do in very exceptional circumstances have sites with either multiple phones or a multi-button telephone.
We visit all the companies we use to reassure ourselves that they are able to provide the service. In addition, we get documentary evidence including ownership, licensing and we take up references and independent credit checks where available. Most of our contracted companies have been dealing with us for a number of years and we know them well.
We would like to know about any problems at the earliest possible opportunity. If the problem cannot be put right then we take steps to terminate the contract and find an alternative supplier
As a matter of routine we inform local site management before a tender takes place and invite any comments. Should you wish to be closer involved then we are happy to agree with you a process which is mutually appropriate. As this is a selling process and not all sites are of immediate interest to a cab company, we would try to avoid any process that introduced delays or additional admin.
We work with you to find out the service level that works best for you, and then ensure we place the correct service providers with you to deliver the required results.
Yes. We will work with you closely to establish your service then we’ll arrange review meetings at the appropriate intervals that work for you.
We select companies that we know and trust and who meet our strict service criteria. We have been working with the trade for 30 years now and have access to a nationwide network of first rate service providers.
We visit all the companies we use to reassure ourselves that they are able to provide the service. In addition, we get documentary evidence including ownership, licensing and we take up references and independent credit checks. Most of our contracted companies have been dealing with us for a number of years and we know them well.
Transport Innovation is unique in the UK industry in providing national coverage for clients that are major household names across the length and breadth of the UK
Supermarket Groups, Hospital Trusts, Student Accommodation providers
We are vendor neutral. We have contracts with over 1000 cab companies with a combined fleet of over 100,000 vehicles so we focus on the best company for your needs.
Our dedicated service teams can be reached on the following numbers:
|Sales||020 8532 4990|
|Contracts Admin||020 8532 4954|
|Customer Service||020 8532 4965|
|Faults||020 8532 4961|
|Installations||020 8532 4951|
|Sales Ledger & Credit Control||020 8532 4959|
|Supplier enquiries & queries on phone bills||020 8532 4958|